Examples of DCC Business Solutions

Jeb is the owner of a full service insurance brokerage office with two offices in separate cities. In his previous arrangement, calls between the two locations were done by making an outgoing call and there was no way to transfer calls between offices. The company also needed to forward all after-hours calls to their corporate headquarters. Each evening, bothersome call forwarding configuration needed to be done. Jeb researched a hardware location based system, but this was going to cost nearly $6,000 for the hardware. The best solution for very little capital expense and a robust monthly savings was DCC VoIP’s hosted PBX service.

DCC VoIP’s hosted PBX now provided Jeb many opportunities to better serve his customers. Jeb prefers not to have an auto-attendant as he wants all incoming calls to be answered by a live person. DCC VoIP was able to route calls in such a way that when a call came into Office A, all phones would ring simultaneously. If the call went unanswered, it was then forwarded to Office B, so that customers were sure to get a live answer even if everyone in Office A was busy. If Office B was also busy the call would return to Office A’s general voicemail box for later retrieval. Of course this also works in reverse – all automatically. This complicated function alone saved thousands of dollars a year in lost business and helped provide increased customer service levels.

The offices were also able to call each other and transfer calls using their 4 digit extension number, saving further monthly costs. When customers are on hold, they hear customized hold music depending on which office they called. Even further cost savings and customer service improvement was realized by cutting labor costs, since the calls now automatically roll over to the other office, eliminating extra staffing in Office A.

DCC VoIP also installed custom code on the company’s hosted PBX system that allowed the after hours call forwarding function to work without any interaction. Each evening it just works. By using DCC VoIP, Jeb was able to save thousands of dollars a year while improving his company’s customer service dramatically.

A large charter school with three buildings all located near each other was previously using a hardware, location based PBX system. There were many shortcomings with this hardware system which caused the school to have very high monthly phone costs. In addition, upgrading the current system was nearly impossible because of the associated costs.

DCC installed an Edgemark device in the school to provide full carrier-class VoIP telephone service. An Edgemark device is a full featured application layer gateway that not only provides a firewall and router, but its design is to ensure that VoIP calls take priority over all other data in the pipe.

DCC VoIP’s system provided many benefits to the teachers, parents and students. Cost savings was realized by transferring calls between buildings, and calling someone in another building became a free phone call.

DCC VoIP was able to fully customize the school’s PBX just the way the school requested. They wanted to be able to reach teachers in the classroom but not receive any outside incoming calls during school hours. DCC’s solution was to allow an inter-school intercom to reach every phone individually. Our system also gave the ability to page by specific zones and by each school building.

While the previous system was expensive and complicated to expand, now adding an extension is a simple as plugging in a new phone.

A big city attorney was moving his office to a new location and needed a telephone system. He also did extensive research on a hardware, location based PBX. Much like the other companies he found the initial investment excessive and the growth path quite costly.

Another difficulty he encountered was the only bandwidth available was a DSL connection as this particular location did not have any fiber connection to it. Since DCC VoIP offers carrier class VoIP with the Edgemark device, the DSL connection is working flawlessly.